Research and measurement come alive in Chapter Five on Page 63 of Writing Winning Proposals PR Cases. Students find a dramatic illustration of the invaluable use of research in an employee communication case titled, "Quality Out of Control." Personal interviews with members of a production staff are summarized in one or two-word responses illustrated in an array of brightly-colored signs from which confusion, inconsistencies, misinterpretations can readily be determined. The case leads to discussion based on the Gold Standard Paper by the Commission on Public Relations Measurement & Evaluation published by the Institute for Public Relations and presented in its entirety beginning on Page 76.

